FAQ – Bad Piper

Get FREE SHIPPING on orders over ₱2,500 in Metro Manila, and ₱5,000 nationwide. MORE INFO

FAQ

General Questions

What is Blind Box?

The Basic explanation of blind box concept is you do not know what toy or design you will get inside the box. It’s like a collectible trading cards or tabletop game cards (Such as Pokemon Cards, NBA Basketball cards). They also got the idea from Japan like “Gashapon” or “Gacha” or Capsule toy . Where you get random small cheap toys inside a plastic capsule case that will come out randomly from a vending machine. So instead of paper cards and cheap plastic toys, They made a unique toys or designer toys which they collab with local & international toy artists. The goal is to complete all the designs.

How many toys or boxes in a full set?

The most standard quantity for Blind Box companies to make are between 8 to 12 single boxes per full box/set. Some are 4, 6 or more than 12pcs. Which means, for every series or full box/set, there are 8 to 12 single boxes inside.

What are the Blind Box brands or companies out there?

There are hundreds of blind box manufacturer from POP MART, 52Toys, ToyCity, Finding Unicorn, Kidrobot, TokiDoki, Disney, Bandai, Dreams, and many more. Some are large companies, some are small independent toy artists. The company that made blind boxes famous for toy collectors is POP MART from China in 2014 and it spread widely to Southe-East Asian countries. But they are not the original concept maker and definitely not the first company to introduce and produce blind boxes. In Japan, Sonny Angels and Smiskis were introduce around 2004 and one of the first blind box company. In the US, Dunny’s by KidRobot also create blind box around 2004-2006. Pop Mart only started there blind box business in 2012.

What is a Secret or Hidden Figure?

A Chase figure toy that are very limited and hard to find or simply rare design of that particular series. It has a probability 1:144 (the most common ratio). It means, there is 1 Secret for every 144 boxes you purchase. This is the sought after of every Collectors, Resellers and Scalpers. The purpose of setting up Secret or hidden figures is to increase the fun of the blind box. Consumers are requested to consume rationally.

Service Questions

What are your Payment Methods?

We accept Bank Transfers (BDO, BPI, UnionBank), Gcash, COD or Cash on Delivery maximum of P2,000 only (You can avail this only via Lalamove or GrabExpress Purchase Service with additional fee)

Do you have a physical store and Where is your Location?

NO we don’t have. Our shop operates primarily online. You can purchase directly through our website. Although, we have a glass cabinet display for walk-in customers at Collective Base Main Branch CB#11 (Theater Mall) and Annex Branch CB#36 (3rd Floor, Shoppesville), both located in Greenhills Shopping Center, San Juan City, Metro Manila.

Do you allow Store Pick-up?

Yes, when you place your order, you can select the store pick-up option from the shipping and delivery menu prior to checkout. Please note that we do not have a physical store or showroom at this time, so our location is for confirmed orders only. You will receive an email notification when your order is ready for pick-up.

Do you accept same-day delivery?

No, all orders and transactions made through our website are subject to standard shipping via our partnered couriers.

When will my order be processed, and where is it shipped from?

Once your order has been placed. We typically process orders on the same day during our business hours and ship it the next day (Fulfillment is within 1-2 working days). If you place your order after business hours, on Saturdays or Sundays and during Holidays, it will be processed on the next working day. Please note that we do not operate on Sundays and holidays, so we appreciate your patience. All orders are shipped from our office in Santol, Quezon City, Metro Manila.

How much is the shipping fee?

We use standard shipping through our partnered couriers. The rates vary based on the weight, dimensions, and delivery destination. The final shipping fee will be calculated and displayed at checkout.

How long will it take to deliver my orders?

Once your order is processed and fulfilled, which takes 1-2 days, We use the standard shipping option, the estimated delivery time is 1-3 days for Metro Manila and 3-7 days for areas outside Metro Manila. You will receive an email notification regarding your order and the tracking number to monitor your package.

Where do you ship to, and do you offer international shipping?

We currently ship only within the Philippines as our focus is on serving the local market.

Can I change or cancel my order?

Yes, you can cancel your order if it hasn’t been processed and shipped yet. However, this must be done within a limited timeframe. PLEASE be responsible and ensure that you are certain of your purchase before checkout, and double check your shipping details such as Name of receiver, Contact and Address. Once your order has been processed and shipped, we will not be able to cancel it.

Product Questions

Do you sell opened/unboxed or confirmed blind boxes?

All our blind boxes are guaranteed sealed and unopened. That’s the essence of a blind box—the excitement of not knowing what you’ll get until you open it. At Bad Piper, we are committed to preserving the integrity of blind box culture and do not support shops that promote opened blind boxes for profit. However, in the future, if we collect enough blind boxes or establish our own showroom/shop, we may consider offering opened ones based on customer demand.

Do you have this item? I cannot find it on your website.

All our products are listed on our website, which we update regularly. Out-of-stock items are also indicated. Please use the search bar or click the "All Products" tab if you are looking for a specific item. If you cannot find the product in our listings, it means we do not sell it or we do not have it available yet. We recommend visiting our social media channels for announcements, new arrivals, and updates, or checking back on our website.

Is the item guaranteed authentic, genuine, and brand new?

Before we list any products for sale, we thoroughly vet our suppliers to ensure they are legitimate companies that sell only authentic and genuine products. We are committed to protecting our brand and ensuring that our customers, especially our loyal ones, have a great experience with us.

Do you accept pre-orders?

It depends on the brand and the product. We first check with our reliable suppliers to see if the item you’re looking for is available. As much as possible, we strive to have stock readily available to avoid any wait time. However, newly released items may be difficult to pre-order at this time.

Will you restock sold-out or out-of-stock items?

It depends on the item. Sometimes we can place back orders if the item is still available from our suppliers. However, blind boxes and designer toys are not mass-produced and often come in limited editions or series. Occasionally, brands may reproduce items depending on demand. We recommend purchasing items immediately if you really want them, as availability cannot be guaranteed.

I am interested in display cases. What is the recommended display box for my toys (size and compatibility)?

Unfortunately, we cannot assist with that. Each customer has unique design preferences and different sizes for their blind box collections. We do not have the capacity to measure or check every toy for compatibility.

We encourage buyers to ensure compatibility with their specific requirements (toy dimensions) before purchasing. We recommend measuring your toys or researching their dimensions online.

Photos and videos provided are for reference only and include dimensions and samples.

After-Sales Questions

I received an incomplete item?

All our blind boxes and designer toys are brand new and sealed. We do not open the boxes to inspect the contents. If the item is incomplete it may be a manufacturing defect. For more information, please refer to our return and refund policy.

I Received a Damaged item?

All our blind boxes and designer toys are brand new and sealed. We do not open the boxes to inspect the contents. If an item is damaged, it may be due to poor package handling by third-party logistics. Please note that we are not responsible for poor package handling by the courier, although we take great care in packaging and securing your order. For more information, please refer to our return and refund policy.

My item is delayed in shipping?

We do not control shipping delivery timeframes, and delays may occur due to various reasons such as bad weather, holidays, the Christmas season, or an incomplete address. We provide a tracking number with your order, and we will do our best to follow up with the logistics company regarding your shipment.

How to get Refund?

All return and refund requests are subject to review and approval. We will notify you once we’ve received and inspected your return, and inform you whether the refund has been approved. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If the refund is not approved, we will notify you accordingly.

Please note that change of mind, item exchanges, and failed deliveries are not refundable. Refer to our Refund Policy for more details.

Loyalty and reward programs Questions

How does your loyalty and reward points work?

Yes, we offer special gifts and rewards for our loyal customers as a way of showing appreciation for your continuous support. By signing up and creating an account, you can earn points for every purchase and for following and liking our social media channels. These points can be redeemed for exclusive rewards. We may also include free gifts and special giveaways during events, reserved exclusively for our loyal customers.

We will also be having a referral reward. By referring us to your friends and you will received a discount coupon for your next purchase

How to earn reward points?

You can earn points by signing up and creating an account, you can earn points for every purchase and for following and liking our social media channels. These points can be redeemed for exclusive rewards. We may also include free gifts and special giveaways during events, reserved exclusively for our loyal customers.

How do I redeem reward points?

You can view and redeem your earned reward points through your account dashboard. We offer various rewards that can be converted into coupons for free shipping or discounts on our products.

Will the points expire?

No, all points you earn will not expire. You can track and monitor your points through your account dashboard.

Business Partnerships Questions

Do you offer wholesale, bulk orders, and a reseller program?

Yes, we do. Please refer to our Wholesale Partnership section. You will need to fill out our assessment form, and we will provide different discount options based on your specific needs.

Do you have an affiliate or influencer marketing program?

Yes, we do. Please refer to our Influencer Marketing section, where you can fill out our assessment form to apply.

Your cart is empty

Your cart

Estimated total

Top Customer Questions